1. Verify the campaign to which you have donated. Check if you have donated to the parent campaign i.e. https://www.ishaoutreach.org/en/cauvery-calling/campaigns, you will find your donation under this campaign.
2. If you have checked the "Donate as Änonymous" box while making the payment, then you see yourself as "Someone".
Search for "Someone" and verify it against the number of trees you have donated.
Please write back to support@cauverycalling.org if this doesn't solve your issue.